VitalCore Support Services
A registered NDIS provider for complex autism, behaviours of concern, psychosocial support and remote Cape York communities.
Queensland, including remote and very remote communities
Visit VitalCore (opens in a new tab)The 11pm referral
A lot of VitalCore's referrals arrive late at night, often around 11pm. Kinfold answers them within minutes, in VitalCore's name, collects what the team needs and keeps working each one towards a signed client. The coordinator gets a reply that night, not a voicemail the next morning.
“A lot of VitalCore's referrals land around 11pm, for whatever reason. Kinfold catches them, replies straight away and turns them into clients while we're asleep.”
Dementia Care Queensland
Queensland's only dementia-specialist NDIS provider, with support coordination, home care and supported living built entirely around dementia.
Statewide across Queensland
Visit Dementia Care Queensland (opens in a new tab)The call nobody picked up
A private number rang while the team was flat out. Kinfold answered. It was a discharge planner from Sunshine Coast University Hospital. Kinfold logged the referral, tracked it and kept the planner updated, and that one call became a major referral relationship.
“I was busy, and I don't pick up private numbers. It was a discharge planner from Sunshine Coast University Hospital, and I only knew because Kinfold caught it, logged it and tracked it. That call turned into a major referral relationship.”
“Kinfold let us scale fast without relying on a human intake coordinator. On NDIS margins, that's a big deal.”
Anish Lal, Founder, Kinfold
Disclosure: Kinfold's founder, Anish Lal, is connected to both VitalCore and Dementia Care Queensland. Kinfold was built and first used in their intake, and these stories are his account.