Animated example of a live call. Sam, the AI assistant for Bluegum Lane Care, answers a call from Priya, a support coordinator, captures community access, Ipswich, 2 days a week and plan managed, then ends the call. A referral is created and a status link is sent to Priya.
Referrals rarely arrive at 10am on a Tuesday. Families call after work. Coordinators ring between visits. An unanswered call is often a person ringing the next provider on the list.
Your number, your provider name, your greeting. Nell says she's an AI assistant, then gets on with helping.
From a coordinator between visits to a worried parent at 9pm, Nell knows what to ask and who needs to know.
Mele, calling about her brother Sione (41, Logan).
Set your service areas, supports, capacity and templates once. Connect your inbox, form and phone line, usually in under an hour.
Nell replies in minutes, reads every document, checks funding, records consent and hands anything sensitive to a person.
The agreement is signed, the first meeting is booked, the referrer is updated and everything is written back to your system.
Nell does more than answer. See what happens next.
