Free
Try Kinfold, free.
A$0
Free, always.Free for every provider:
- Email inbox, web form and website chat
- 20 new enquiries a month
- Referrer status links
- Funding checklist
- Australian data residency
Priced per location, not per seat. Team plans include up to 10 staff, and Team Max and Enterprise are unlimited.
AUD, excludes GST
Plans
Solo
For sole practitioners and independent providers.
A$149per month
Billed yearly. AUD, excludes GST.Saving A$360
Everything in Free, plus:
- 1 user
- Your own Australian number for calls and SMS
- 50 new enquiries a month
- 250 voice minutes and 250 SMS
- Booking, e-signature and funding pre-check
- Max adds outbound follow-up calls and the Accessibility pack
Team
For provider organisations and clinics. Per location.
A$599per location / month
Billed yearly. AUD, excludes GST.Saving A$1,800
Everything in Solo, plus:
- Up to 10 staff
- 2 phone numbers
- Shared inboxes and team routing
- 200 new enquiries a month
- 800 voice minutes and 800 SMS
- Care system integration
- Referral-source analytics
- Max adds multi-brand routing, outbound follow-up, live vacancy broadcast, the Accessibility pack and priority support
Enterprise
For large NDIS and aged care groups.
Custom
From about A$40,000 a yearEverything in Team Max, plus:
- A custom usage pool across locations and brands
- Single sign-on
- Custom integrations (Lumary, AlayaCare, Gentu and more)
- Dedicated success manager
- Service levels
- Add-ons included
Referrers use Kinfold free. Support coordinators, local area coordinators, plan managers, GPs, discharge planners and case managers get status links and the referrer portal free.
Learn about referrersFounding providers. A locked founding price, setup done with you and a direct line to the founder.
See the offerKinfold Black. Custom agents, built for your organisation and run inside your portal. By application.
Learn moreOne referral you'd otherwise lose after hours can be worth more than a year of Kinfold. Try it with your own numbers.
Referrals you'd otherwise miss after hours or answer too late.
An example, so use your own. Average NDIS payments per participant outside SIL were A$48,100 in the year to 30 June 2026, across all their providers. Source
Compared with
Extra revenue a yearA$60,000
8.3×the cost of Kinfold Team
4.3 moof one client covers a year of Team
An estimate to help you think it through, not a promise of results. Team is A$7,188 a year per location, billed yearly, AUD, excluding GST.
When you reach your monthly allowance, Nell keeps answering. We let you know at 80%, then charge A$1.50 for each extra enquiry and A$0.40 for each extra voice minute, and suggest a better-fitting plan if it keeps happening. Free never charges: after 20 enquiries in a month, Nell still acknowledges every new referral and asks you to choose a plan. A paused front door loses real people, so we'll never switch yours off.
New enquiries this month Nell is on
160 of 200 new enquiries used this month.You've used 80% of this month's enquiries. Nell keeps answering.
Referrer relationships
Thank-yous, monthly outcome notes (with consent), vacancy digests and check-ins when a referrer goes quiet
A$199 per location a monthIncluded in EnterpriseMatch
Worker matching from your roster, with reasons
A$299 per location a month, on Team plansIncluded in EnterpriseAccessibility pack
Easy Read agreements and summaries, interpreter bridging (TIS National, for registered NDIS providers)
A$49 per location a month on StandardIncluded on Max and EnterpriseExtra phone number
A$15 a month
Staff seats
1
1
Up to 10 (Max: unlimited)
Custom
New enquiries a month
20
50 (Max: 250)
200 (Max: 1,000)
Custom pool
Voice minutes a month
Not included
250 (Max: 750)
800 (Max: 3,000)
Custom pool
SMS a month
Not included
250 (Max: 750)
800 (Max: 3,000)
Custom pool
Phone numbers
Not included
1
2
Custom
Email inbox
Included
Included
Included
Included
Web form
Included
Included
Included
Included
Website chat
Included
Included
Included
Included
Calls and SMS
Not included
Included
Included
Included
Outbound follow-up calls
Not included
Max
Max
Included
30+ languages
Included
Included
Included
Included
Referral and document reading
Included
Included
Included
Included
Qualification and routing rules
Included
Included
Included
Included
Consent at first contact
Included
Included
Included
Included
Funding
Checklist
Pre-check
Pre-check
Pre-check
Document chasing
Not included
Included
Included
Included
Service agreement and e-signature
Not included
Included
Included
Included
Easy Read and interpreter bridging
Not included
Max or add-on
Max or add-on
Included
Booking and follow-up to the first shift
Not included
Included
Included
Included
Waitlist
Not included
Included
Included
Included
Worker and clinician matching
Not included
Not included
Add-on
Included
Handoff to a person, any time
Included
Included
Included
Included
Status links
Included
Included
Included
Included
Proof-of-response receipts
Included
Included
Included
Included
Referral-source analytics
Not included
Not included
Included
Included
Live vacancy broadcast
Not included
Not included
Max
Included
Referrer relationships
Not included
Add-on
Add-on
Included
Australian data residency
Included
Included
Included
Included
Never used to train AI
Included
Included
Included
Included
Full audit trail
Included
Included
Included
Included
Approval mode and autopilot
Included
Included
Included
Included
Shared inboxes and team routing
Not included
Not included
Included
Included
Care system integration
Not included
Not included
Included
Included
Multi-brand routing
Not included
Not included
Max
Included
Priority support
Not included
Not included
Max
Included
Single sign-on
Not included
Not included
Not included
Included
Custom integrations
Not included
Not included
Not included
Included
Dedicated success manager
Not included
Not included
Not included
Included
Service levels
Not included
Not included
Not included
Included
Kinfold Black: custom agents
Not included
Not included
By application
By application
Referrals arrive from
