Referrals arrive through the My Aged Care portal or straight from the person with their referral code. Nell logs each one as soon as it reaches her, gathers what your team needs, drafts the decision and alerts you well before day 3. Your team confirms it in the portal.
- Decision dueThursday 5pm
- Draft decisionAccept
- Confirm in portalYour team
Once someone has their funding letter, they have 56 days to sign an agreement and start services (they can ask for 28 more), or the funding is withdrawn. Nell contacts them and their family as soon as you've accepted, builds the agreement from your templates and follows up until it's signed.
- Funding letterDay 4 of 56
- AgreementSent to Leanne
- SignedDay 9
Adult children, representatives and carers are often the real decision-makers. Nell keeps them in one thread, records who can see and sign what, and speaks more than 30 languages.
- Leanne (daughter)Representative · can sign
- Mark (son)Can see updates
- LanguageEnglish
days
to accept, reject or waitlist a Support at Home referral
days
from a person's funding letter to sign an agreement and start (plus a possible 28-day extension), or the funding is withdrawn
people waiting for an ongoing Support at Home place at 31 March 2026
I've watched good people go to whoever replied first. With Kinfold, the best provider can also be the fastest.
