Referrals arrive by email, form, call and text, at all hours. Nell replies within minutes as your team, sends the coordinator a status link and books your intake call. High-risk referrals go straight to a person.
- FromPriya Nair, coordinator
- RepliedIn 2 min 41 s
- Intake callTomorrow 9am
Plan dates, the management type for each budget, flexible or stated supports. Nell reads the plan pages and asks the coordinator or plan manager for the budget, because providers usually can't see it.
- CorePlan managed
- Capacity buildingNDIA managed
- BudgetAsked Priya
Consent, documents, a service agreement with an Easy Read version, the "my provider" step and a matched worker. Nell follows up until the person starts.
- ConsentRecorded
- AgreementSigned 2:12pm
- First shiftMonday 9am
business days
for a support coordinator to accept or decline a request for service before it's shared with another provider
average yearly NDIS payments per participant outside SIL
24/7
Nell answers nights, weekends and public holidays
I've watched good people go to whoever replied first. With Kinfold, the best provider can also be the fastest.
