One thread: Jordan M. · Community access · Ipswich
- Mon 7:02pm. Referral email from Priya Nair, Support Coordinator
- Mon 7:04pm. Acknowledged. Status link sent to Priya.
- Mon 7:05pm. Behaviours of concern noted. Flagged to Jess (intake lead).
- Mon 7:15pm. Call from Karen (mum), 3 min. Summary added.
- Tue 8:01am. Plan pages received by secure link.
- Tue 8:40am. Jess approved. Funding checked.
- Tue 9:30am. Service agreement sent, with an Easy Read version.
- Tue 2:12pm. Signed by Jordan and Karen (nominee).
- Tue 3:40pm. Karen asked about transport. Answered.
- Tue 4:05pm. Meet-and-greet with Aisha booked for Thursday 10am.
- Fri 11:20am. First shift booked for Monday 9am.
One thread
Every call, email, form and text about a person, in one place, whichever way it arrived.
Your rules
Service areas, supports, age groups, risk flags and capacity, set once and applied to every referral.
Memory
Nell remembers your team's approved answers, templates and tone, inside your account only. No two Nells are the same.
Handoff
Anyone can ask for a person at any time. Your team gets the whole story, not a sticky note.
Nell has no face, and she never pretends to be a person. She shows her work instead. One small shape that opens when she's listening, lights up when she's thinking and settles when the job is done.
Inside your workspace she takes the name you choose. Only your team sees her. Families and referrers see your brand, not ours.
Coordinators often send the same referral to several providers. So on your account, Nell never answers as Nell. She answers as your team, with the name, greeting and tone you choose, and she always says she's an AI assistant.
Start with Nell drafting and your team tapping approve. Switch each channel to autopilot once you trust it. Declining a referral always goes to a person, on every plan.
How Nell works, by channel
- Microsoft 365Ready
- Google WorkspaceReady
- Your phone lineReady
- Your web formReady
- ShiftCareIn pilot
- AstaltyPlanned
- LumaryEnterprise
- ClinikoPlanned
- SplosePlanned
- HalaxyPlanned
- NookalPlanned
- AlayaCareEnterprise
NDIS
- Plan dates and management type for each budget
- Flexible and stated supports
- The "my provider" step for NDIA-managed supports
- Service agreements with Easy Read versions
Support at Home
- The 3-day accept, reject or waitlist window
- Referral codes and classification levels
- Family and representative threads
- Agreements signed early in the person's 56 days
Allied health and specialists
- Chronic condition management plans and Better Access
- DVA and WorkCover details
- Referral validity checks
- Clinical triage always left to your clinicians
Nell never trains on it, and no other provider can ever see it.
Safety at KinfoldStatus chips change only when an item is independently achieved. Roadmap badges show the standard we're working towards, not a certification we hold.
